LS
Leigh S

1 reviews | Active since Mar 2015

13 Feb 2017, 10:35

Worst Customer Service Ever

<p>I posted a review on the 30th January 2017 - I have had no assistance with this. </p> <p>I had to call your call centre and speak to a customer service agent - who could not assist me after being on the phone for 35 minutes (I have screenshots to prove this) - then being transferred to the solutions team - who also had difficulty understanding my situation. </p> <p> </p> <p>Vodacom , refer to my previous compliants and hello peter reviews - I have had the same problem for 3 months in a row. </p> <p> </p> <p>Will someone please assist me urgently - also for my refund to be paid back immediately. </p>

0
Replies (1)
Vodacom
Vodacom's reply13 Feb 2017, 12:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team