Worst Customer Service ever

<p>I have been with vodacom for more than 15 years. I was happy with the service untill I visited the Westgate branch a few months ago to add a Wi-Fi (for my 9 year old son) to my account. The consultant explained it will work as soon as we get home and guarantedd that this is a top-up contract. We still joked about it as I said I do not want any surprises. I came home and the Wi-Fi did not work for almost a month I phoned every day and every day I got a different story. Then finally the Wi-Fi was connected. Luckily my son only used it for a week or so (as he dropped his tablet) as I got the surprise of R2000 data usage.</p> <p> </p> <p>I immediately sent an complaint via email on the 18th of August. NO ONE CAME BACK TO ME. Then the debit order went off. I immediately phoned the call centre and asked that management phone me back. NO ONE CALLED. I reversed the debit order and did an EFT payment for the correct amount (excluding data usage). I sent my proof of payment to accounts department but Vodacom just does not seem to care enough to phone me back and find out what is happening. Since then I phoned the call centre a few times, I sent the email again and again but to no avail.</p> <p> </p> <p>I keep receiving automated phone calls from vodacom that I owe money (not even the correct amount)</p> <p> </p> <p>After all my years of being a customer and never missing one payment this has been the worst customer service I received EVER!</p>