1 reviews | Active since May 2016
Worst customer service ever!!!
<p><span style="color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; line-height: 20px; background-color: #ffffff;">I have upgraded all 3 my accounts in February. It is still not changed on their system and I am being debited almost tripple the amount of my contracts. Everytime I call them they say the system is off line and They just keep debiting my account with R746.49 instead of R297 that is a difference of R452.49 ×3 months =R1357.47 and this month its going to be the same thing. I will cancel my debit order and contract if this does not get resolved. I AM NOT HAPPY WITH VODACOM!!!!!</span></p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Well its been a while and to date no one has contacted me. Yet they still take my money every month. I think I will be definitely canceling the contracts and I will dispute the debit order. Vodacom is in breech of contract!!! I will never ever recommend anyone to use Vodacom ever again
Well its been a while and to date no one has contacted me. Yet they still take my money every month. I think I will be definitely canceling the contracts and I will dispute the debit order. Vodacom is in breech of contract!!! I will never ever recommend anyone to use Vodacom ever again