Worst Customer Service...EVER

<p>About two months ago my Smart S contract was changed to a pre-paid client, I was informed that I was a bad payer and that is why i have been switched to a pre-paid contract. The fact that i have had my contract with Vodacom for 15 years on debit order clearly made no difference to them. I was then advised it was an error on their side and that my contrcat will be reinstated. About 4 weeks ago I cancelled two of my contracts, my Smart S contract got cancelled erroneously by the call center, even after confirming the two numbers that must be cancelled to me. Since 31 July 2016 I have been on the phone with the call center at least twice a week with promises of escalation and reslolving the matter as soon as possible. Today I had to phone again and was told that they will escalate the matter. Really...what happened to all the other so called escalations? I still don't have an answer on when this will be resolved and in the meantime I am being inconvenienced and bearing additional costs as i now need to purchase airtime and data. I have never ever been so frustrated by a service provider. The customer care and service is</p> <p>laughable...</p> <p> </p> <p> </p>