KM
Koleka M

1 reviews | Active since Aug 2020

11 Oct 2022, 08:35

Worst customer service ever!!!!!

They dont even deserve the 1 star. Worse service provider i ever had to deal with. After changing my debit order date in July they are still debiting on the wrong date and the debit order bounces and i incur bank charges PLUS they add they stupid fee. Its ridiculous its like no 1 knows what to say I've been calling the for the past 2 months and even sent my bank statement for them to see this error of debiting before the debit order date but ive been waiting for feedback for over a week NOTHING. Every time i call im transferred between departments its like no-one knows what to say. I regret porting to this network clearly im dealing with people who dont know what assisting a client is!!!!!!!

0
Replies (2)
Vodacom
Vodacom's reply11 Oct 2022, 10:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
KM
Koleka M's update11 Oct 2022, 11:06
Reviewer Update
Yeah right! Ive been waiting for the past week for a consultant to call me
Even this morning i called in and ive been waiting..you guys are a JOKE!