worst customer service ever

<p>Since the 25th of July 2016 I was unable to recharge my account so I consult with my bank (capitec) because I had quite a few attempts but no airtime or data but before going to the bank I call Vodacom to ask if there is a general issue, the lady who took my call sounded inconvenienced by my questions to the point of sounding agitated and said to ask my bank or wait (i already waited an hour and at this point both airtime and data have run out) so I go to the bank who checked for me and called their prepaid department who told me that they had received an email from Vodacom advising there is an issue with purchasing airtime via a capitec account and fnb, I go to Vodacom trade route mall and the guy there was far from helpful saying he can't check for me what's going on and sends me to the bank saying it's them, I come back with a statement showing him the failed transactions and again he refers me to my bank I explain about the email he REFERS ME BACK TO MY BANK I ask for airtime and data Vodacom apparently doesn't sell their own airtime...hm he refers me to ackermans instead </p> <p> </p> <p>I drive back home highly irritated and wait it out with a data less airtime less phone so my errands are on hold </p> <p> </p> <p>I call Vodacom customer care again hoping for a resolution time atleast and Wendy answers, she's aware of the issue but does not have a resolution time for me by now it's 15h00 in the afternoon I'm irritated to death coz I've resorted to talking points just to check my **** emails and yes I got angry Wendy seemed to panic and put her manager marv or something on the phone who tells me there's no problem now I'm livid anzani from the morning Wendy from this call and capitec confirmed there's an issue now Wendy's team leader is telling me there's no issue ***! I'm TELLING him I'm experiencing an issue he's telling me there's nothing WOW so me reporting I'm experiencing an issue is irrelevant to this dude, which made me lose every bit of patience I ever had! What's the point of reporting something when you get no help? I asked him to please investigate and get back to me within the hour it's a day later I'm waiting for his feedback </p> <p> </p> <p>Vodacom please train your team leaders even if there's no update you please contact the irate customer for an update it shows you actually working on it, even if you aren't 27 July 2016 it seemed every person I dealt with at Vodacom could care less about helping anyone I wonder what was in the aircons! </p> <p>I have been with Vodacom since I've owned a cellphone but this experience has left me feeling like I should shop around because Vodacom doesn't care or worry about a simple thing like service. I'm highly disgusted by the lack of urgency or even anyone bothering to get back to me! Hopefully NOW I'LL GET A RESPONSE! </p>