SL
Susan L

1 reviews | Active since May 2016

20 May 2016, 14:39

Worst customer service ever!!!!

<p>I have upgraded all 3 my accounts in February. It is still not changed on their system and I am being debited almost tripple the amount of my contracts. Everytime I call them they say the system is off line and They just keep debiting my account with R746.49 instead of R297 that is a difference of R452.49 ×3 months =R1357.47 and this month its going to be the same thing. I will cancel my debit order and contract if this does not get resolved. I AM NOT HAPPY WITH VODACOM!!!!!</p>

0
Replies (4)
Vodacom
Vodacom's reply21 May 2016, 06:19
Official

Thank you for making us aware of your complaint.

A consultant will review make contact with you to assist.

Kindest Regards

Consumer Website Team

SL
Susan L's update10 Aug 2016, 17:57
Reviewer Update

More than 2 months down the line and still nothing but NO SERVICE. I want to cancel this contracts with immediate effect. Vodacom is in breech of contract and I dont see why I should have to pay 3 times the amount That I need to pay???? And then get told there is nothing they can do and they will not refund my money???

SL
Susan L's update01 Sept 2016, 19:12
Reviewer Update

Please can someone just fix this issue

SL
Susan L's update22 Oct 2016, 21:22
Reviewer Update

This is ridiculous Vodacom is *****ing my money!!!!!!!!