Worst customer service ever...

I emailed Vodacom on the 4th April and have not heard back since today. And this was the response... Good day. We acknowledge receipt of your email. Regrettably, we were unable to contact you due to the time period your email has reached us. Kindly be advised that you need to send your request directly to ***

Thank you. Kind regards, Br John L B. Vodacom Customer Care eService Team

SERIOUSLY...is the type of service you offering???Even when calling your customer service centre, I hold on for 15-20mins and then just automatically the line cuts and i had to call back...me calling back was probably more than 5 times. With this terrible service, I'm honestly considering going back to MTN.

I want to speak to a consultant, not get replies from someone that doesnt understand my email request. And for the record, I dont have a business account, I have a normal customer cellphone account, because even that Vodacom has wrong...I have no idea where they see I have a "business" account.

I received all these reference numbers, not even sure which one to quote:

*** 0023UaF949FRAESH 0023UaF949FRAMED

In addition to all this, my data is literally been taken away within 1day of loading 2GB of data....i want to know why this has happened, and this is also why i called as i need answers asap....SERIOUSLY VODACOM YOUR SERVICE SUCKS :( :( :(