TM
TT M

1 reviews | Active since Apr 2019

15 Dec 2020, 18:32

Worst Customer Service

I am so appalled at the service received from Vodacom. I have been a Vodacom customer for years and I am being treated like a nobody since installing Fibre. I have to call Vodacom every week with no solution to my problem and now I'm being told that I have to pay for a room relocation which was not the case when I initially called. I am beyond frustrated as this has taken up my time with no resolution at all as everytime you call you are told a different story. I've never experienced such bad customer service!!

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Replies (1)
Vodacom
Vodacom's reply16 Dec 2020, 07:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team