Worst customer service by Vodacom- Sales/fibre

If there was anything less than 1 star I would honestly select it. I have been sent from pillar to post by Vodacom agents regarding my fibre line. In July I made a payment arrangement with a consultant where I would pay off within 3 months without any interruption my contracts but the 2 cellphone lines would be put on prepaid during the arrangement of the 3 months. The consultant assured me that the fibre line will not be affected as long as I honour the arrangement. August everything was well and as arranged. When I made the payment for September, through my banking app, it kept on giving me the error ‘Invalid account number’ from 31 August and Tuesday 3 August I informed Vodacom of this and they said their system has changed and I now have to put a code 11084 before my account number. I did that and immediately the payment went through. By this time they had cut off my services and deleted my line. I explained the situation and was informed that they will create a new sales order where the fibre line will be under. I have been following up since Tuesday 3 to date with promises from different agents with different stories throughout. Nelisiwe has promised to call me back as she escalated the query and advised the unique situation of the matter since the new sales order came back as declined however given the situation she assured me she will speak to sales team and change the status due to the arrangement. She did not. A lady by Raymonde assured me she will personally call me back and escalate this and send me her personal details to follow up with her, SHE DID NOT. Zanele couldn’t even be bothered and told me there’s nothing she can do and she’s transferring me. Denise (lady) said she’s in sales and I must go back to fibre. Shiree was of no help at all and said she’s transferring me because the fibre guys must sort it out. Lastly I spoke to an arrogant Patrick who told me that he can’t help me and will not take it further because it’s deleted and there’s nothing he can do and I must just pay for the line even if it’s deleted. He wasn’t even bothered with my explanation. The worst most frustrating customer service. At this point, there’s absolutely no need to even have an arrangement because the line is deleted and no help from Vodacom was received. The agents don’t have the customer’s interest at all and don’t even bother to call back when they say they will. Vodacom service is literally pathetic.