Worst customer service by far

I am so disappointed in vodacom. I don't know how I got to choose a network that is full of *********** people who don't know how to do their jobs. People are clearly getting paid for doing nothing.

I keep on getting mobile data refill everytime I run out of data. I never ever requested for a mobile data refill. I called vodacom customer care and an agent said I should dial *111*6# on my cellphone and choose the opt out option then the matter will be resolved. I did that so many times, but I still keep getting the damn data refill. I called vodacom customer service 3 times, but the matter is still not resolved. All I get is stupid reference numbers saying the matter is being dealt with, but nothing changes. Is everybody at vodacom so *********** that they can't deactivate this stupid option for me?

I am sick and tired of these ups and downs with vodacom that leads to no resolution. I have had my current vodacom number since I was 15 years old and I am now 31 years. I have been a cheerleader for vodacom, but after this experience I am going to switch cellphone networks without thinking twice.

Thanks for nothing Vodacom