BN
Bianca N

1 reviews | Active since Jun 2017

06 Jun 2017, 13:41

Worst customer service, but who cares?? Not Vodacom!

<p>It is just unbelievable how ridiculously pathetic Vodacom's custemor service is and how they just dont care to do anything about it. They phone you to inform you that your line will be suspended if you dont pay immediately. That is after they did not change your banking details. So I payed immediately and yet they still suspended the line. Contact them again, no problem, line will be back on in 24 hours. Why 24 hours? Who knows! 24 hours later....line still suspended...big surpise there! Contact them again, on the line for over 20 minutes, and actually talks to someone who deserves their salary and they are able to fix the line in 20 minutes!! What??? No 24 hours again?? And for my inconvenience and time there is nothing to be said or done. And for their incompetence? Well again, from Vodacom nothing is going to be said or done! I soon as my contract expires, I will move my account and will recommend all family, friends and contacts to do the same as soon as they can!</p>

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Replies (2)
Vodacom
Vodacom's reply06 Jun 2017, 15:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 Jun 2017, 15:40
Official

Dear Customer,

We have tried contacting you multiple times to no avail. Please note that feedback has been sent to you via email.

Regards

TS

Consumer Website team