Worst customer service

My dad has been struggling with Vodacom and its billing department for 2 weeks. He is being invoiced for 6months usage of vodacom fiber and had logged a ticket concerning this matter as the area he lives in did not even have fiber installed yet. Vodacom has showed the worst customer service and have been slow and unprofessional towards the matter. An invoice was sent billing my dad from June 2020 and he only received his Fiber service the end of October. A call was logged 2 weeks ago and everytime he called to get an update on the logged call they keep saying the ticket is logged an they will escalated it to the billing departments managers. And even so he still ended up being billed for June until November. Vodacom has displayed the worst customer service they do not put their customers first. They are so quick and hasty when they need to be paid, but when they need to assist a customer they do nothing. This is not the time to be deducting these large sums of money from people its tough time for evrybody. Vodacoms disregard for customer service is sickening and I hope people see this and do not make the mistake on expecting a great service from vodacom