Worst Customer Service Award should go to Vodacom

<p>In March this year, I upgraded my cell phone contract and ever since then I’ve received massive cell phone bills.</p> <p> </p> <p>At the end of August, my debit order was more than R6 000 and till this day (exactly 9 weeks later), no one at Vodacom can seem to assist me in sorting out this data dispute. My additional data package was never loaded onto my contract and therefore I was billed for out of bundle data rates. I am also billed monthly for insurance that I never signed for.</p> <p> </p> <p>I’ve requested a copy of my cell phone contract, but to date, no one can assist me with this request.</p> <p> </p> <p>I’ve contacted Customer Service a few times. I was told by Vodacom Customer Service to sort it out directly with the Vodacom store in Brooklyn, where my cell phone contract was initially upgraded. (Biggest mistake I’ve ever made)</p> <p> </p> <p>I’ve been liaising directly with the store manager at the Brooklyn branch and after numerous empty promises, unreturned phone calls and unresponsive emails, I still don’t have a reference number or copy of my cell phone contract. I’ve also visited 3 different stores to seek assistance, no one could manage to help me in this regard.</p> <p> </p> <p>Is this what Vodacom calls service?</p>