Worst customer service award goes to VODACOM

I made a call to Vodacom on the 2nd of December 2024, on the call I was informed by Donovan Adams that the account is up to date. Few weeks later I get notified that the account is in arrears.

On this call I was misled and misinformed, now my credit profile has been *****ed. Moreover I have been in contact with over 7 agents and a resolution cannot be found.

Instead supervisor JOHAN SPIES is telling me that he has furnished me with the "information" and that I need to do my own recon.

He has shown no interest whatsoever in resolving the matter, instead he just wanted to complete the call.

I have spoken to: Matshediso Mncebisa Vivian Botshelo Nokuzola Khoza Phumla Khayiane (refused to speak to me, refused to provide her email address for me to follow up, promised through an agent that she will call me in an hour, 3 days later DOLOLO). Karabo Molefe Frieda Sohatse (refused to speak to me. Refused to provide her email address) JOHAN SPIES (A salary collector with no passion for customer service, even hang up on me.)

I would not recommend Vodacom to any of my face friends.