WORST CUSTOMER SERVICE AT VODACOM REPAIRS WEST STREET, DURBAN

On 22 December 2022 booked my damaged phone at Vodacom Repairs in West Street, Durban for a quote. I was told that they're closing on the 23rd December until 3rd January 2023 so I left it with them. Today is the 21st January 2023 and haven't heard anything from them. Been there 3 times and the lady that works there keep giving me senseless excuses. They didn't even update me and I haven't received the quote. I have had to buy a new phone as I work with it. My phone is a Huawei Y70 Plus bought in September 2022. I have sent an email to their complaints department and waiting for the response. Vodacom has the worst customer service, if getting a quote takes a month without receiving it then fixing it will take 6 months.