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Eulenda T

1 reviews | Active since Jan 2017

21 Sept 2023, 17:10

Worst customer service at Vodacom

For the past 3weeks my vodacom prepaid SIM card have been blocked by vodacom but they can’t explain to me why it was blocked. I have been on 2 different vodacom stores for assistance to NO avail, I have contact Vodacom on numerous occasions but they can’t assist due to POPI-Act I am told. Is it my fault I can’t remember the last time I did airtime advance or the last amount I have loaded my phone with. Yes I sometimes load more than R400 a day through your R200, R150 and R100 depending on what I am using it for in that day. I have sent an email still NO one cares to respond or assist.

This has become a nightmare which have never happened before. When calling vodacom they say the number is on contract and this number have been on prepaid for more that 5years.

IS THIS THE SIGN TO GO LOCAL IS LEKKER, I SEE VODACOM HAVE A LOT OF CLIENTS AND THEY DONT CARE ABOUT PREPAID CLIENTS

0
Replies (2)
Vodacom
Vodacom's reply22 Sept 2023, 06:59
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 

 
ET
Eulenda T's update26 Sept 2023, 13:43
Reviewer Update
After four trips to 3 different Vodacom shops (Latest taken on Friday the 22 September 2023 with almost 70km of diesel) and over an hour the ladies at Vodaworld trying to resolved my challenges (Thanks a million for your help at Vodaworld midrand), i finally get assistance today from when i received the call from Vodacom with the first call unable to assist but finally my issue was resolved. The gentlyman was kind, however i couldnt and still confused as to what the challenge was. Thank you very much with Vodaworld Midrand and the Consultant who called me today.