Worst Customer Service and Accounts department ever!

<p>It all started on the 3rd of May when I made a payment to vodacom using the incorrect reference.</p> <p>I immediately called them to inform them of the mistake, the consultant I spoke to, informed me to email my proof of payment to them and make note of the correct reference. I was relieved that this could be sorted out.</p> <p>Unfortunately, it was not. On the 6th of May, I received an sms stating that my account was in arrears, I then called Vodacom once again to inform them of the process I had followed. On the 7th of May I woke up to my phone being barred. I was quite frustrated with this. I made a plan to contact the call centre and resend the proof of payment. I then had the line unblocked, but over the weeks this continued. I have emailed following up, received calls from Vodacom requiring payment and each time that I have felt that this issue is sorted, it hasn't been. To this day, the payment is still not allocated to my account. Where is my money???!???? I can't have this issue continue forever.... </p>