EM
Erika M
1 reviews | Active since Mar 2012
07 Sept 2021, 10:33
Worst customer service and accounts
Unable to get assistance on a paid account. Unable to contact and speak to someone. Always experiencing high call volumes and due to all this I am now placed on a credit bureau. This account was paid. The last person I spoke to said I should phone back in 2 days to make sure the money was allocated. Now I am always struggling to get through.
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Vodacom's replyOfficial
07 Sept 2021, 10:59Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Sept 2021, 10:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team