1 reviews | Active since Jun 2016
WORST CUSTOMER SERVICE-AFTER SALES
<p>I took out a contract with the vodacom store in pavillion and within the first week I had a proble with my Samsung S6 , they replaced the faulty handset and within the first month the second handset became faulty. My contract is about five months now and I didnt even use the phone for a month anyway I sent it back to them and the store sent it to their service centre , who now reports that the sim reader is damaged and it will cost R3000.00.</p> <p>I think that its totally unfair as its a manufacturing default and they should have replaced my handset but its been 3 months and no one cares. I keep calling the store with no luck.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
