kN
kesavan N

1 reviews | Active since Jun 2016

20 Jun 2016, 07:40

WORST CUSTOMER SERVICE-AFTER SALES

<p>I took out a contract with the vodacom store in pavillion and within the first week I had a proble with my Samsung S6 , they replaced the faulty handset and within the first month the second handset became faulty. My contract is about five months now and I didnt even use the phone for a month anyway I sent it back to them and the store sent it to their service centre , who now reports that the sim reader is damaged and it will cost R3000.00.</p> <p>I think that its totally unfair as its a manufacturing default and they should have replaced my handset but its been 3 months and no one cares. I keep calling the store with no luck.</p>

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Replies (1)
Vodacom
Vodacom's reply20 Jun 2016, 08:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team