Worst customer service after I had contract with Vodacom for almost 20 years

Item: Vodacom
Rating: 1
Author: Florence S

I cancelled my contracts , took a SIM only contract and I was charged a bill that not even their consultant can explain. I am still waiting for a call back to have the billing resolved. And not to forget that their WiFi connection is the worst and they cannot assist. All they know is to say switch your router on and off

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Replies (1)

Vodacom's replyOfficial

11 Sept 2025, 07:08

Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards,
Vodacom Consumer Website Team

Vodacom's reply11 Sept 2025, 07:08

Official