Worst customer service!!

I have recently upgraded my contract with Vodacom, was initially happy with the service as i waited 3 days for my cell phone to be delivered. then i had problems with my phone, logged it with Vodacom and it was collected by RAM on the 02.06.2020, I confirmed with the call centre agent that this phone is to be sent as an OBF, she confirmed, i followed up since the 05.06.2020 and every day since but is being told the same thing.....they are logging it with their Supervisors and should take 24 hours for feedback. I am part of essential services and need to be contactable. Vodacom!!!!!! I NEED THIS TO BE RESOLVED ASAP! This the worse customer service ever! My phone is in the warehouse but it cant be acknowledge/captured, why is this taking so long????? Please contact me on my husbands number *** as i am not reachable!!