PB
Philip B
1 reviews | Active since Jan 2023
28 Jan 2023, 17:35
Worst Customer service
Worst service ever. I signed up for a new uncapped lte in December 2022 in January I received correspondence that the contract suddenly will not be uncapped anymore. I have been trying to contact Vodacom Customer Care via email since the 16th of January 2023 with no feedback. Second part of my email complaint was the lack of connectivity even after they confirmed that my address was in a Vodacom covered area. At best I can get two bars on the router.
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Replies (2)
Vodacom's replyOfficial
29 Jan 2023, 10:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Jan 2023, 10:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PB
Philip B's updateReviewer Update
31 Jan 2023, 17:59Yes line was canceled will see if Vodacom try to charge me for anything.
PB
Philip B's update31 Jan 2023, 17:59
Reviewer Update
Yes line was canceled will see if Vodacom try to charge me for anything.