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Annelene C
1 reviews | Active since Jul 2021
26 Jul 2021, 11:14
Worst customer service
I am so fed up with vodacom. Worst customer service ever. Trying to get a Balance of Contract from them for over 4 months with no luck. We had to phone so many numbers and spoke to so many departments. Will never recommend them to anyone ever. We got a reference nr from a consultant named Cecilia (13/07/21)but no one can pick up the reference. I spoke to Fatima (manager at Cancelations department 26/07/21) who put me through to Subcriber Collections. Then I spoke to Ayanda who also couldn't assist.
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Replies (2)
Vodacom's replyOfficial
26 Jul 2021, 11:42 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Jul 2021, 11:42
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AC
Annelene C's updateReviewer Update
11 Aug 2021, 12:05I phoned again and again, still no reply or sorting out. I am about to take this further as we are fed up with Vodacom who cannot assist us. ***
AC
Annelene C's update11 Aug 2021, 12:05
Reviewer Update
I phoned again and again, still no reply or sorting out. I am about to take this further as we are fed up with Vodacom who cannot assist us. ***