WORST CUSTOMER SERVICE

I am Horribly upset !!!!!!! And disgusted with Vodacom !!!!! Why do I Always have a problem with you the employees never value the clients they just take the call and transfer they don’t consider how something is so urgent To their customers !!!!!!!!!! I called sim 5 times for the day 😡 . Spoke to the cancellation department Khanyi who spoke to her Manager who she advised I am requesting a letter to show my account is not in arrears for my bank and not for myself to just see I cannot use a statement!!! They transferred me to the client services where I was initially 3 times I told The agent to first call and speak to the next agent then transfer me she just transferred me then I spoke to customer service agent Nosi didn’t want to give me her surname I explained to her what I need , she wanted to transfer me back to cancellation department I told her they just put me back , she said I need to speak to them I told her this is very frustrating and time consuming and it is important I get this letter I told her to transfer me I’ll hold but for her to first speak to the other consultant then confirm and put me through and Nosi just put me on hold 😡 and I golfed for 25 min no response during that time to say she is calling she is there Where is the CLIENT CENTRIC !!! I can’t believe this but I swear I’ve continuously received this Treatment from Vodacom .