Worst customer service

just now New I wanted to do an upgrade with add-ons and they could not do the add-ons because they weren't in store. They then ordered them for me and when I came back to collect they then told me that they could not do the add-ons cause my new contract was still pending and will hold the stock for me. I went back when my contract was approved and asked for the add-ons to be completed only to find out that they got rid of the products and had to order them again.

It's been almost a month since I started this whole process and the useless team at Vodacom North Gate don't know what's going on. The worst experience I've ever had in retail shopping and I'm going to escalate this as high as possible so they can perhaps train there staff properly to assist the public and not **** them off.