JM
Joseph M
1 reviews | Active since Apr 2015
16 Oct 2023, 15:34
Worst customer service
Vodacom fibre has the worst customer service. When the line is working it’s awesome but should you encounter a problem you can bet 3 or more days before they actually assist you. My fibre has been down since Friday I logged a call on Saturday but to date nothing from Vodacom except for sms with the ref number. When you call their customer line you hold for over 10minites listening to their boring music but they don’t answer. Just pathetic . For someone working from home and in need of internet to perform your duties
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Vodacom's replyOfficial
17 Oct 2023, 07:38 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Oct 2023, 07:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JM
Joseph M's updateReviewer Update
18 Oct 2023, 11:56So someone from vodacom called me yesterday morning after the review I wrote and promised to resolve the issue but I guess that was just to calm me down coz up to now nothing not even a message to say there’s a technician assigned nothing. Day 5 now without connectivity. I have made calls and I was promised they’d escalate the issue and call me back and a day later still there’s no joy. I wonder if saying worst customer service is even the right description for Vodacom because actually customer service is basically none existent.
JM
Joseph M's update18 Oct 2023, 11:56
Reviewer Update
So someone from vodacom called me yesterday morning after the review I wrote and promised to resolve the issue but I guess that was just to calm me down coz up to now nothing not even a message to say there’s a technician assigned nothing. Day 5 now without connectivity. I have made calls and I was promised they’d escalate the issue and call me back and a day later still there’s no joy. I wonder if saying worst customer service is even the right description for Vodacom because actually customer service is basically none existent.