JB
Jacques B

1 reviews | Active since Mar 2012

02 Jul 2015, 10:18

WORST CUSTOMER SERVICE!!!

I phoned in today to find out why Vodacom has debited R100 more on my contract then they are suppose to.<br> <br> The reason is that Vodacom did not debit my account on the 1st of June 2015, so the debit order did not go through as it was suppose to. Now they penalize me R100 for the mistake they did.<br> <br> How can you just take money out of my account???<br> <br> The person I spoke to at the call center was the most rudest person I have ever spoken to, while I was talking to her trying to find out why there was n penalty of R100 she said to me I am not going to talk to you anymore and she puts down the phone in my ear. <br> <br> Very unprofessional staff at you're call center!!!!!!<br> <br> The reason I moved from one service provider to another was that I heard that Vodacom is the Leading Network Provider in SA, well you proved me wrong. I will never in my whole live recommend your service to anyone.<br> <br>

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Replies (1)
Vodacom
Vodacom's reply02 Jul 2015, 12:30
Official
Hello jbotha.botha,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team