Worst customer service

I took out a contract with Vodacom at the store in December ,the consultant incorrectly captured my bank details resulting in my account not being debited, I tried calling the customer care team several times to advise them that the account was not debited they did confirm my account details were updated and they will re debit my account this was not done I called on numerous occasions asking to speak to a manager to this day a manager has not contacted me I spoke to a team leader who advised me she will resolve this issue and it has not been resolved. She provided me with an email address of a manager which I doubt is even valid because he did not contact me even after sending a follow up email. after almost two months my account is still not debited I am now on ITC because of the incompetency of the Vodacom consultants. I am extremely frustrated and irate due to the service I have received. I am in the process of purchasing a house and I am now unable to do so due to this.I eventually spoke to some one today who did inform me he will send me banking details to make an EFT into the Vodacom account and this is what I was given Account Type: Bank Approved beneficiary Bank Approved Beneficiary - VODACOM (PTY) LTD Your Reference number: I ********** 4 I tried to do a manual payment and there is no actual bank account I called the call center again advising them of this the consultant (Deketseng) was highly confused and did not know what I was talking about ,she said she will get her team leader Motlastsi to call me and I am still waiting I asked her to send me the banking details via email to no avail. pathetic service ,I will be closing all Vodacom accounts and I will be going to another service provider.