Worst customer service

Hi Over the last 3 weeks I have experienced multiple lies and total lack of customer service from Vodacom.

3 weeks ago my account was suspended due to a error from one of your employees. I lodged a query with customer service and was assured that the account will be resyncronised within 2 working days. Two days later I phoned to follow up and was td it will take 7 working days. 7 working days later I was told that it should be fixed within the next 24 hours and they will phone me back. In the last 3 weeks I have not been phoned once to inform me about my query. 2 weeks later I phoned and spoke to a Mr Thato who assured me that by the coming Monday everything will be sorted, he also told me my query was logged wrong and he referred my case to failed service. As expected Monday came and nothing changed and also no call from Mr Thato. My account came on line on Tuesday morning but my wife's was still not working. I phoned again and was assured it's is all sorted out and my wifes phone will be synchronised. Today I phoned them again because my wife's number on my account is still not synchronised. I was told by the lady that my query is still active and if I want to open a new query it will take 7 to 14 working days!

I am so dissapointed in Vodacom as a company and the way they treat loyal customers. This is the 4th time I posted on this site with only an automated response.

Regards Kobus Venter