DM
Denzil M

1 reviews | Active since Oct 2013

17 May 2017, 15:50

Worst customer service

<p>worst customer experience, called the store, dealt with Nadia and comfirmed stock of sony xperia xa ultra, went to the store, signed the papers and was given a sony xperia xa. Upon querying, she tried to assure me that it was an ultra when it was not. Proved the phone was not an ultra, then was offered a samsung a7 for R289 which we agreed to. waiting for stock to arrive and didnt get a call back for 3 days. I called the store to find out what was going on and she informed me that they cannot offer me that deal anymore. I complained about the bad service and she started to get very rude. she has totally damaged my opinion of vodacom. I will be changing my network soon.</p>

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Replies (1)
Vodacom
Vodacom's reply18 May 2017, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team