DM
Denzil M

1 reviews | Active since Oct 2013

17 May 2017, 15:35

Worst customer service

<p>worst customer experience, called the store, dealt with Nadia and comfirmed stock of sony xperia xa ultra, went to the store, signed the papers and was given a sony xperia xa. Upon querying, she tried to assure me that it was an ultra when it was not. Proved the phone was not an ultra, then was offered a samsung a7 for R289 which we agreed to. waiting for stock to arrive and didnt get a call back for 3 days. I called the store to find out what was going on and she informed me that they cannot offer me that deal anymore. I complained about the bad service and she started to get very rude. she has totally damaged my opinion of vodacom. I will be changing my network soon.</p>

0
Replies (3)
Vodacom
Vodacom's reply18 May 2017, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 May 2017, 10:49
Official

Dear Customer

We apologise for the service that you received and the inconvenience caused. We have escalated this issue to the management and store coordinator for review and feedback. The incident will be addressed with the relevant parties.

Regards

RoderiqueLategan

DM
Denzil M's update23 May 2017, 09:49
Reviewer Update

Still no response... it seems customer service doesn't exist at vodacom...