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lethinjabulo M

1 reviews | Active since Aug 2016

19 Apr 2017, 18:34

Worst customer service

<p>I have a case with Vodacom for ***** since august 2016. I call almost everyday to find out about what's going on. 18 February the case was reopened, ref# 1- ********** 105041. I was told no money will be deducted from me until the case is closed after 15 working days. It's mid April and I have heard nothing until yesterday when Vodacom said I owe them R3 400 for some strange reason. I called to enquire and I was told it will be rectified. Today they disconnected my number. I get zero calls or messages. You guys are honestly full of ****, no lies. You guys are *********** and don't appreciate your loyal customers. I officially request to be migrated back to MTN where I know I won't have to put up with this Bull****. Vodacom is the world's worst network provider. I regret the day I joined Vodacom. Vodacom is a *****, ***** and *****. </p>

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Replies (1)
Vodacom
Vodacom's reply20 Apr 2017, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team