Worst customer service
Worst telecommunication company ever. Have no integrity and compassion for their clients. Worst customer service, empty promises. They converted my month to month contract without properly explaining the new terms. And now are failing to reverse the mess they made.
I have to spend one hour with my own airtime calling them just to explain same story to different consultants every time
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Replies (2)
Vodacom's replyOfficial
01 Jan 2024, 08:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Jan 2024, 08:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
's updateReviewer Update
10 Jan 2024, 11:17Good day. I am still waiting for feedback.
You are not addressing my issue. I said the consultant who called me regarding renewal of terms and condition did not mention that I will be switched to a 12 month contract with a new installment of R499 even after I enquired about it during that phone call otherwise I was not going to agree for her to send me email about the new agreement , please address this and again I said I never approved the new contract. I called your call centre after seeing that the new installation is R499 and I was advised to ignore the email request and I did exactly that, I never approved the new contract. Your system must have malfunctioned.
I want this contract cancelled because I want to move to another service provider.
You are not addressing my issue. I said the consultant who called me regarding renewal of terms and condition did not mention that I will be switched to a 12 month contract with a new installment of R499 even after I enquired about it during that phone call otherwise I was not going to agree for her to send me email about the new agreement , please address this and again I said I never approved the new contract. I called your call centre after seeing that the new installation is R499 and I was advised to ignore the email request and I did exactly that, I never approved the new contract. Your system must have malfunctioned.
I want this contract cancelled because I want to move to another service provider.
's update10 Jan 2024, 11:17
Reviewer Update
Good day. I am still waiting for feedback.
You are not addressing my issue. I said the consultant who called me regarding renewal of terms and condition did not mention that I will be switched to a 12 month contract with a new installment of R499 even after I enquired about it during that phone call otherwise I was not going to agree for her to send me email about the new agreement , please address this and again I said I never approved the new contract. I called your call centre after seeing that the new installation is R499 and I was advised to ignore the email request and I did exactly that, I never approved the new contract. Your system must have malfunctioned.
I want this contract cancelled because I want to move to another service provider.
You are not addressing my issue. I said the consultant who called me regarding renewal of terms and condition did not mention that I will be switched to a 12 month contract with a new installment of R499 even after I enquired about it during that phone call otherwise I was not going to agree for her to send me email about the new agreement , please address this and again I said I never approved the new contract. I called your call centre after seeing that the new installation is R499 and I was advised to ignore the email request and I did exactly that, I never approved the new contract. Your system must have malfunctioned.
I want this contract cancelled because I want to move to another service provider.