Worst Customer Service

Worst Customer Experience. 1) I cancelled my contract with Vodacom last year and made my contract a top up. 2) My contract was never cancelled and kept piling up. 3) They switched off my phone without notifying me. 4) They sent notification about my overdue account to an email address i last used over 3 years ago. 5)When calling Vodacom they said i should have known that my phone was been switched off because i have an account with them. 6) No debit orders went off my account. 7) No notification or calls to notify me of my outstanding account was made. In conclusion Vodacom has a serious flaw in there system. 1)There needs to be more customer service. 2) If someone has an outstanding bill. Call them on the cellphone service that you are providing them as that is normally how it works 3) debit there account so that they know they are still a customer. 4) if no one replies to your email i think it is your job as a supplier of a service to find out if you have the right email address. 5)How is anyone suppose to know you owe them money if you do not contact them......... If you need help with your administrative process i am more than happy to give you a few tips on how not to loose customers to bad customer service and inefficient administrative process. From: A very unhappy customer