1 reviews | Active since Jan 2017
Worst customer service
<p>Done an upgrade with vodacom on an existing contract on 08/02/2017. Agent confirms availability of stock and advises that a confirmation call will be received by thenext day. Today the 16/02 no call and no phone. I called on 10/02 and was again promised a call by close of business and again no call. Called on 13/02 and now told no stock, after much argueing and calling theirhead office I was told that a mixup occuredand that my phonewas despatched, today the 16/02 and still no phone. Vodacom does not givea **** about the customer. Not even the people that sit at the head office. Like our **** governments even business is the same. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
We apologise for the inconvenience caused in this regard.
We have escalated this issue to the Sales Support Team for further assistance and feedback.
Regards
Roderique Lategan
Dear Customer
We apologise for the inconvenience caused in this regard.
We have escalated this issue to the Sales Support Team for further assistance and feedback.
Regards
Roderique Lategan
