EA
Eugene A

1 reviews | Active since Jan 2017

16 Feb 2017, 09:19

Worst customer service

<p>Done an upgrade with vodacom on an existing contract on 08/02/2017. Agent confirms availability of stock and advises that a confirmation call will be received by thenext day. Today the 16/02 no call and no phone. I called on 10/02 and was again promised a call by close of business and again no call. Called on 13/02 and now told no stock, after much argueing and calling theirhead office I was told that a mixup occuredand that my phonewas despatched, today the 16/02 and still no phone. Vodacom does not givea **** about the customer. Not even the people that sit at the head office. Like our **** governments even business is the same. </p>

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Replies (2)
Vodacom
Vodacom's reply16 Feb 2017, 09:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Feb 2017, 13:41
Official

Dear Customer

We apologise for the inconvenience caused in this regard.

We have escalated this issue to the Sales Support Team for further assistance and feedback.

Regards

Roderique Lategan