Worst customer service!!!

<p>Sales agent phoned me and done the upgrade, but didn’t give me all the necessary information.</p> <p>I was told I can change (downgrade) if I’m not happy with the new plan.</p> <p>I agreed and was upgraded, I now realized the Flexi 750 is too much and wanted to change to the Flexi 350. But now I’m told I have to pay R1650.00 penalty??? Why wasn’t I told of this when I upgraded?</p> <p>I phoned and queried it and was told a manager will listen to the call and phone me within 24 – 48 hours. Then I’m just getting a SMS to confirm case is closed and I will be charged the R1650.00 to downgrade.</p> <p>Just like that??? What happened to the manager callback? Spending so much money every month for what???</p>