1 reviews | Active since Nov 2016

05 Dec 2016, 11:29

Worst customer service

<p>I have made numerous calls to the Vodacom call centre on my husband's behalf (after he had tried since August to get someone to help him) to try and get his non existant cellphone signal sorted out! Every time I get told: Your query has been escalted and someone will be in contact with you!</p> <p>STILL HAVE NOT BEEN CONTACTED!!!</p> <p>Surely within 4 months someone should have had the time to phone either one of us?</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply05 Dec 2016, 12:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team