Worst Customer Service

So i app**** for a new contract in September with Vodacom for an iPhone 14 of which they said was out of stock at the time and would be delivered as soon as it become available. After a month i received a sms indicating that they parcel would be delivered by Skynet. Today i contact Skynet to actually follow up on my delivery since i received the sms almost 3 weeks ago, and Skynet indicated that they don't have the parcel. I then contacted Vodacom who now informs me that the order was cancelled because RAM could not find my address!!!!! How is that possible when the parcel was supposed to be with Skynet??!! By the way RAM never even made contact or sent me a tracking number..Now i am told i need to start the application from scratch..WHY is that when clearly you failed to handle my order properly!!! Please fix this Vodacom!!!