1 reviews | Active since Nov 2016

25 Nov 2016, 12:37

Worst customer service

<p>My account has been ready for an upgrade for more than a year now, but there had not been a phone I wanted until recently. I really want to get the Google Pixel. So I tried to phone vodacom to find out if or when they would have them in stock. After waiting more than fifteen minutes for someone to pickup the phone, I asked my question and was hung up on. How is this customer service?</p>

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Replies (1)
Vodacom
Vodacom's reply25 Nov 2016, 14:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team