WORST CUSTOMER SERVICE

<p>And Vodacom has done it once again. I am livid. <br />For some reason Vodacom refuses to change my Vodacom account to my new banking details, no matter how many times I fill in the forms...<br />Each month I have to go into a Vodacom store and pay my account, because paying it online also doesn't work. No surprise there.<br />So I go into Vodacom to pay my account for October, and the guy behind the desk says that there is no amount reflecting on my account, but he says that I can pay it anyway. So I pay my total monthly amount. A few days later Vodacom tries to debit my account, even though I have already paid. But because my Vodacom account is still on my old banking details, the amount that they tried to debit bounced and now I am sitting with a R 100 penalty fee once again. WHY MUST I KEEP PAYING FOR VODACOM's INCOMPETENCE?</p> <p>How many times do I have to fill in banking details forms?</p> <p>If you would just change my Vodacom account banking details I wouldn’t sit with this problem every single month.</p> <p>My account with Vodacom has been messed up since day one!</p> <p>TO MAKE THINGS WORSE, VODACOM HAS SUSPENDED MY ACCOUNT! FOR THEIR INCOMPETENCE! How is this fair???</p> <p>The R 100 that is outstanding is not my problem! If you would just change my banking details there won’t be this issue! THERE IS NO MONEY IN MY OLD ACCOUNT! IT DOES NOT EXIST ANYMORE!<br />DO YOUR JOB! TAKE MY FORMS AND CHANGE MY BANKING DETAILS! I AM FED UP WITH THIS! EVERY SINGLE MONTH THE SAME STORY!</p> <p>WHAT IS THE PROBLEM?<br /><br />*****Please see below for my original complaint***** <br /><br /></p> <p>I have been with Vodacom for nearly 14 years. As a pay as yoyu go client. Never felt the need to complain.</p> <p>A few months back I decided to take out a contract.</p> <p>From the first month Vodacom has messed up my account.</p> <p>Number 1:</p> <p>First month debit was completely wrong. I was debited for a strange amount and received it all in airtime.<br />I received more airtime than my contract states. So Vodacom took everything back, with no explanation, leaving me with no airtime or data for the rest of the month. Vodacom makes a mistake and the customer suffer.</p> <p> </p> <p>Number 2:</p> <p>My bank account was upgraded, so I received new banking details. I have sent in my new banking details to Vodacom several times. Been in to a few branches. But still my debit order for Vodacom is still on my old account.</p> <p> </p> <p>Number 3:</p> <p>When I went in to one of the Vodacom branches to change my banking details, the customer care lady told me herself that it will be a problem because Vodacom aministrators are useless and the banking detail forms are sent in but never actually changed on the system.</p> <p>Number 4:</p> <p>My account banking details are still on my old banking account, and Vodacom tried to take my money off of my old account one month after asking them to change my details, there was no money in the old account, so it bounced. Now I am left with a R 100 default charge for something that was not my fault.</p> <p>Number 5:</p> <p>I have been trying to pay my account online for months now, but Vodacom refuses to let the payment go through because "THE BENEFICIARY REFERENCE YOU ENTERED IS INCORRECT". Which is nonsense, it says to enter your Vodacom Account details, but it will not go through.</p> <p>How many more times must I go into a Vodacom branch to get my banking details debit order changed?</p> <p>You are wasting my time and Vodacom staff time.</p> <p>Each time I must wait in long queues and each time I must fill in forms and each time nothing gets done about it.</p> <p> </p> <p>I refuse to pay an amount of a R 100 to Vodacom.</p> <p> </p> <p>Very very very bad service.</p>