Worst Customer service!!!!!

<p>I have been struggling with an upgrade for more than a MONTH now!!!!! First, RAM says they tried to contact me to deliver the handset (which never happened by the way), then they returned it to Vodacom as non-delivery and since then I have been without a handset, cannot go into an I-store and upgrade as this is still showing as an open order on my profile!!!!!</p> <p> </p> <p>I have requested multiply times that this be cancelled and EVERY TIME I was assured that it will be done and that I will be able to upgrade in-store after 24 hours!!!!! Guess what, I STILL am not able to upgrade!!!! Even call centre supervisors assured me that this would be escalated and treated as urgent!!!</p> <p> </p> <p>And every time I need to phone Vodacom back and find out what is going on!!!!! This has been going on from the 17th of October.</p> <p> </p> <p>I am left with no other choice but to go to the Ombudsman/ICASA - it is a disgrace Vodacom that I as a paying customer gets this type of service from you!!!!! I'm not even sure one could call it service, because I am just not getting anything from you!!!!!</p>