Worst Customer Service

<p>I am really sick and tired of Vodacom and their pathetic customer service.</p> <p>A few month ago my account was suspended. I was told to pay a certain amount (about R3100.00) and then the account would be closed for good. I accepted this and went to the Canal Walk Branch to pay the full amount outstanding. </p> <p>The service consultant confirmed I paid the total outstanding amount and told me to phone cancellations department after 48hours to confirm cancellation.</p> <p>I did exactly that, but all of a sudden they said I need to pay R450.00. I was very upset because I asked the consultant at the Canal Walk Branch to confirm that I paid the TOTAL outstanding amount. Cancellations insisted I need to pay R450.00. I agreed to pay the R450.00 and ONLY R450.00. The lady confirmed according to the system I only needed to pay R450.00 (Please listen to the recording)</p> <p>I went to canal Walk to pay this amount, but they said there is no outstanding amount. (this makes perfectly sence because I paid the total outstanding amount) I left it there because according to myself and the Canal Walk Branch I owe nothing.</p> <p>I then got an SMS last month that I now owe more than R2000.00 all of a sudded. This is ridiculous!</p> <p>I went to the Table View Branch to find out what is going on. Once again they confirmed I owe nothing and they cannot take money from me. I asked them to contact the Head office/customer support. From there we phoned. At long last someone answered the phone, told me to hold on, and after about half an hour put the phone down in my ear! This is pathetic !! I would give vodacom a rating of 0 and would NEVER recommend vodacom to anyone.</p> <p>I am not paying the R2000.00 payment. It is not my fault they are unable to assist me at any of your Vodashops. It is not my fault they put the phone down in my ear if they don't know what is going on!</p> <p>I still agree to pay R450.00 as agreed before, and confirmed by Cancellations that this is the final outstanding amount.</p> <p>Once again. Listen to the recording of our conversation after the R3100.00 payment</p> <p> </p> <p> </p>