BL
Brian L

1 reviews | Active since Aug 2016

06 Aug 2016, 16:45

worst customer service

<p>On thursday night I experienced internetconnectivity issues and as a result I couldnt have any active data services and applications running ad well as 4G signal. I went to clerwater vodacom store where they helped with assistance from call center, my huawei p8 lite was resetted and reconfigured as well as manual network configurations. I was told to wait 1 to 24 hours and my internet connectivity would be fine. Today I checked and it was still the same issue. I went again to clearwater store and they couldnt fix it and sent me to cresta repair shop. There they did the exact process and still nothing was working and concluded that my device is faulty. On a suprise note, I checked my device with alternate sim card and internet worked fine. Im so upset and appalled by the level of your *********** staff and now im sitting without internet connectivity. I have called the call center and the have logged another request for technician to assist me withon 48 hours. This is not fair at all given your bad service.</p> <p> </p> <p>Brian</p> <p> </p> <p> ********** 230</p>

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Replies (1)
Vodacom
Vodacom's reply07 Aug 2016, 03:35
Official

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards

Vodacom Consumer Websites