Worst Customer Experience on the face of the earth!!!!

<p>I am livid at how Vodacom has chosen to address my issue.</p> <p>Firstly I spoke to one agent who transferred me to their solutions team, after 10 minutes of being on hold my call was terminated. </p> <p>The joke of a company still saw it fit to send me a survey to rate their service.</p> <p>i called back an hour later after watching my data being gobbled up in front of my very eyes, this after having my data turned off. This time I was fortunate enough to speak to someone from their so called solutions team, this human being had me on the line and made me feel like an idiot when I kept telling him that my data is turned off but yet it continues to be depleted. He told me he was escalating the matter and would send me a reference number. Needless to say, nothing was logged and I received no reference number! This evening I called again after 320MB of data has gone missing and the lady I spoke to told me the solutions guy did not give me the correct info, she went on to proclaim that Vodacom **********ly performed a sim swop for me! Seriously???</p> <p>i am beyond livid...I want my data compensated and thereafter I will leave this sorry excuse of a company with the worst customer service under the sun!!! The least you can do is train your stuff so they don't confidently declare their own company as **********...SORT THIS OUT AND DO IT NOW!!!</p>