HB
Hennie B

1 reviews | Active since Jun 2019

16 Nov 2023, 10:23

Worst customer experience I've had in a long time

Worst customer experience I've had in a long time. Went to Vodacom Shop at Panorama Kroonstad yesterday. From the moment I stepped into the shop I felt unwelcome. Instead of being greeted and helped I had to approach the only consultant not tending to clients but rather taking turns on talking to her colleague and playing with her phone. The questions I had was not really answered as the lady was distracted with her phone I decided to rather leave. This morning I thought it was most probably an isolated incident and had a go at the online route, submitted my details after deciding what I want and waited for the call. I received the call and was once again disappointed, I was casually informed that new clients cannot take out two contracts from the start, I can take out a double deal on the phones I want, I told her that I checked the shop already and that there is no option for two A54 whereafter she just explained how to navigate on the shop like I am some kind of Idiot. It seems that Vodacom only employs people that could not care less about being friendly or helpful. Better take my money elsewhere, won't recommend Vodacom to anyone.

0
Replies (2)
Vodacom
Vodacom's reply16 Nov 2023, 12:03
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 
HB
Hennie B's update16 Nov 2023, 13:35
Reviewer Update
Thank you for contacting me as soon as you did, it goes a long way towards repairing the trust in Vodacom again. I found the person that phoned me knowledgable and he sounded sincere in his promise to ensure that customer service will improve. All my question was answered. I do believe that I had to voice my dissatisfaction and only wish there was a portal to do so without turning to social media. Perhaps a rating system that ensures employees try their level best?