MM
Moleboge M

1 reviews | Active since Feb 2021

27 Nov 2025, 19:02

Worst customer experience I have ever experienced

If I could give 0 stars I would. I recently joined vodacom for a home wifi product yet two days later I still cant use the product.

I am advised I need to wait for activations t9 activate the Sim.

The lack of professionalism of your agents?. No one ever knows what they are doing.

I am canceling this contract tomorrow. If I already have issues like this and it's only day two what happens when I need a serious issue resolved.

This is disappointing for such a big organization.

Do better.

0
Replies (1)
Vodacom
Vodacom's reply28 Nov 2025, 08:40
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team