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Christine C
1 reviews | Active since Jan 2014
05 Aug 2022, 13:33
WORST CUSTOMER EXPERIENCE EVER - USELESS IS AN UNDERSTATEMENT
I have been a client of Vodacom for 24 years, the customer experience i have from dealing with them for so long is a very frustrating one. It is the WORST service ever. I have been trying to cancel a contract since Feb 2022 and they keep on telling me that I have to buy out the contract because it is only up for renewal in Oct 2022 as I took out a new contract in Oct 2020. This phone has not been in use since start of 2020, which they investigated and found not true yet they do not want to rebate me and I kept being send from pillar to post. Def cancelling my other 3 contracts with them when up for renewal next year March.
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Replies (4)
Vodacom's replyOfficial
05 Aug 2022, 14:10Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Aug 2022, 14:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Aug 2022, 12:10 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records shows you were in contact with Vodacom consultant on the 15-02-2022 and was advised correctly with regards to your query. Please note that the end date for contract number *** will be on the 31-10-2022. Should you want to cancel the contract now the request will be regarding as a premature cancellation as the 24 months term for the contract has not been reached as yet.. Regards Consumer Website Team
Best regards,
Vodacom's reply08 Aug 2022, 12:10
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records shows you were in contact with Vodacom consultant on the 15-02-2022 and was advised correctly with regards to your query. Please note that the end date for contract number *** will be on the 31-10-2022. Should you want to cancel the contract now the request will be regarding as a premature cancellation as the 24 months term for the contract has not been reached as yet.. Regards Consumer Website Team
Best regards,
CC
Christine C's updateReviewer Update
12 Aug 2022, 11:28I dispute that there is still a contract on this line. I DID NOT TAKE OUT A NEW CONTRACT IN OCT 2020, my husband received a new business phone in JAN 2020 and was therefore not making use of this number - please supply me with proof that i did take out this contract.
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Christine C's update12 Aug 2022, 11:28
Reviewer Update
I dispute that there is still a contract on this line. I DID NOT TAKE OUT A NEW CONTRACT IN OCT 2020, my husband received a new business phone in JAN 2020 and was therefore not making use of this number - please supply me with proof that i did take out this contract.
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Christine C's updateReviewer Update
31 Oct 2022, 13:03Vodacom - called today to cancell this contract and i am once again told that I have to now give 60 days notice......
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Christine C's update31 Oct 2022, 13:03
Reviewer Update
Vodacom - called today to cancell this contract and i am once again told that I have to now give 60 days notice......