Worst customer experience ever endured

As a 10 year Vodacom customer I just experienced a company evidently lost their way. Vodacom (or a Vodacom distributor) contacted me to advise that I can save on my monthly bill buy shifting my package to a higher offering. I gratefully accept and thought nothing more. I requested my upgrade via Vodacom site and received a text message stating to be 28 November 2017. After calling to Vodacom to check the availability for new Iphone X I was informed that my upgrade date is now 2019.

After a call duration of more than 45 minutes, not one person could even transfer me to the accurate department. There is not one person even willing to make an effort or assist. IT’S A INTERMINABLE CIRCLE OF BAD interactions. Truthfully, the one company I still believed to be customer first oriented has changed. In a recession economic climate I would expect companies to retain customers best they can. All promises no delivery.

Thank you Vodacom. You have lost another loyal customer!!!!! NEVER AGAIN.