Worst customer experience EVER!!!!!!!

After being a client with vodacom fibre for nearly 10 years I have never felt such disrespect from a service provider like vodacom fibre as well as some of their call centre agents. Friday the 23rd I woke up without any WiFi and when I called in I was told I owe R1350 after being sent a invoice every month not depicting an arrears but non the less I paid that said amount after having paid double my subscription fee both December 2025 and January 2026. After making said payment and forwarding all necessary information asked for by the consultant I then expected it to be reinstated in the next 4-5 hours from receipt of payment which did not happen, I then called again asking what's the hold up and always told that my area is having connectivity problems so I should wait hopefully but Saturday the 24th it should be back and working like normal. That was not the case instead. I had to call AGAIN and the consultant I got them tells me that vodacom has a new system that kicks you out if your in arrears which I tried understanding cause hey we all upgrade our systems but now why must the new system upgrade make my life a living hell anywho, we then go the process of getting our details back into the new system and was then told to wait it should go on automatically since I'm a preexisting clients (8 years to be specific) I wait the whole of Saturday and Sunday knowing it might take abit of time because of the days we had these problems as they were not working days. Monday 26th I call again I now informed that I don't qualify to have fibre which makes zero sense to me and their reasons are not concrete just a whole lot of nonsense and I'm sorries that do not solve my problem, I work from home using WiFi so you can imagine the inconvenience I have faced cause now I have to find a new internet service provider who will waste another week or so (installation wise) which is not their fault to be fair all because vodacom fibre decided to be asses and do this nonsense they did.

The sad part is having been with vodacom for so long they would usually call and ask/remind you if your in arrears going as far as asking if should the close or will you be able to make payment immediately where did that trusted relationship go? After recommending it to people when I'm asked what WiFi I use etc. to then be treated like I owe them billions and am refusing to pay said debt has been disheartening I do not want to lie